Update contacting-cloudflare-support.mdx #16943
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TracyCloudflare
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shanecloudflare,
zeinjaber,
ngayerie and
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kodster28
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Sep 19, 2024
ngayerie
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Sep 19, 2024
| | **Chat**<br/>Use to troubleshoot specific issues or errors. Response times depend on your plan. | Yes | Yes | No | No | | ||
| | **Emergency Phone** or **Emergency Phone Callback**<br/>Use phone support to reach out during emergencies such as site outages or DDoS attacks. | Yes | No | No | No | | ||
| | **Emergency Phone** <br/>Use phone support to reach out during emergencies such as site outages or DDoS attacks. | Yes | Yes | No | No | |
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Hi @TracyCloudflare
Any reason for this change here?
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Hi @ngayerie
Per Michelle M., we aren't offering call backs any longer. I also changed "ticket" to "case," as we are doing with the move to SFSC.
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Yes, these are fine :)
It's the change from No to Yes for the emergency phone for Business that I'm wondering about
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@ngayerie Ah! You are right. Fixed.
Accepted Nic's change
ngayerie
approved these changes
Sep 19, 2024
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