Ongoing: Feature Discovery

[Beta User Follow-up] (#beta-user-follow-up)
[Budget Experience] (#budget-experience)
[Emergency Request] (#emergency-request)
[Request Urgency] (#request-urgency)
[Usability Testing] (#usability-testing)

Beta User Follow-up

The 18F team conducted follow-up conversations with current C2 beta users to better understand their needs and gather feedback on system updates.

https://docs.google.com/a/gsa.gov/document/d/1byhTpB69wAuIllT_t0KueUgIjFEZWi6uZikn5Z01IYY/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/13E9Dy_eMRR6PwwDFp-nwxYeiHT529QTNFJNz8jnc8DI/edit?usp=sharing

Budget Experience

We initiated a series of conversations to better understand the reconciler experience and how C2 can better support them. We interviewed people with the roles of service center supervisors, reconcilers, and budget analysts.

https://docs.google.com/a/gsa.gov/document/d/1wjbpw9ZLPaWuNq9tQN-I9KTAE_rgbV50nqPWMD5QUbs/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/1_YKtwYN5b0JVF3cqReNsv2T9ilwLc-6qrZkZ40Am-oQ/edit?usp=sharing

https://docs.google.com/a/gsa.gov/spreadsheets/d/17qGfLCGFv7WIgTh1Jk-BDO3l2SNnw4Utvwk7y1_XNS4/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/1JDlwMrblAJjYcqRqOPrpHGQcRMO2c6Z1qpNudXET7Ls/edit?usp=sharing

Emergency Request

We spoke with a requester to understand their needs around emergency requests. We learned that some people aren’t using C2 for emergency issues and there is an emergency request hotline for emergency approvals.

https://docs.google.com/a/gsa.gov/document/d/1nFis-yDfYvEvu4S33Cb5naMgZ-84vvutlSI4DmwlX_0/edit?usp=sharing

Request Urgency

This document provides a summary of the goals, definitions and factors/levels of urgency when making a request in C2.

https://docs.google.com/a/gsa.gov/document/d/1Z1Uc0yyiP8D-Z5JmAiFitM00mAz-idzNwupsuexfAII/edit?usp=sharing

Usability Testing

We started usability testing with current users of C2— both internally to the 18F team and externally within NCR. Usability tests were focused on identifying the needs of requesters, budget analysts/reconcilers and approvers.

https://docs.google.com/a/gsa.gov/document/d/1T5U6db_-zlFVXFdBR46LsF8Ej_QsTVIb-m0PXMKbffU/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/1eDlUtd2nfMB27nU_BvACfyB1jYX8kkqbxUkdEx7SRtE/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/1Uj9XZwXx8Ykpb63xBk7fgpjw_5W0TUwFweaA0PLoqTM/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/1LzlqGg4QHHKFGp_3-qY8vhYmLlNWbQjwz1mA3oVX3kw/edit?usp=sharing

https://docs.google.com/a/gsa.gov/document/d/1knI6eYlviaDlptSgj3TLmW0oePCypnGzW7SAt4qq8Zs/edit?usp=sharing