'Viewed product' event not fired on first visit

[xgerhard]

Environment details

PHP version: 8.1.6
Magento version: 2.4.5
Klaviyo extension version: 4.1.2

Anything else that would help a developer reproduce the bug?
We're using Hyva theme with the Klaviyo_Reclaim Hyva compat module.

Steps to reproduce

1. Find my profile in the Klaviyo backend
2. Open incognito browser (to replicate a first visit)
3. Open product link in Klaviyo email example.com/product.html?_kx=XXX/ or visit product page directly: example.com/[email protected]
4. Refresh product page

Expected result

In the Klaviyo profile I expect two 'Viewed product' events.

Actual result

Only one 'Viewed product' event shows up, the one after refresh.

Additional information

Just wondering if this is a bug or not, so I can either leave it or dive into the problem.

[smoucka]

Hi @xgerhard ,

Thank you for submitting this issue! I was able to reproduce and confirm this is undesired behavior. It appears the code that sends the Viewed Product event to Klaviyo can execute prior to the customer being identified. On subsequent page visits the customer is identified and the event sends as expected.

We have added this bug to our backlog. If you would like to submit a PR we would happily review it.

Additionally, if you're working with a specific Klaviyo account and would like further assistance with that account please reach out to Klaviyo's Support Team.